Are you looking for a new imaging provider and equipment vendor? When it seems like there are countless providers to choose from, narrowing down your options and finding the “best of the best” is a challenge.
Reading online reviews just isn’t enough. You need to find a company that is able to provide your facility with high-quality imaging equipment and services to support your committed care to patients.
As a partner in diagnostic imaging, we’ve highlighted some of the top factors you should consider when choosing an imaging provider. Read on to learn more.
Level of Expertise
When you’re choosing an imaging provider and sourcing your imaging equipment, you want to ensure you’re choosing a provider with years of expertise in the industry.
There are many new imaging equipment suppliers popping up every year. While a new company can still be fantastic if it’s headed by someone with years of industry experience, it’s best for your medical facility if you choose a business that has been around for at least a few years. It’s a safer choice for you and your patients alike.
The provider should have a full understanding of all of the diagnostic equipment they provide or have a team member with that level of understanding. This way, they can also help you with training and ensure that you find the exact piece of equipment that your practice needs.
Training Assistance
Not all imaging equipment vendors also have the required expertise to provide training. They may offer imaging services on their own, but they prefer to operate in-house.
When you buy a new piece of equipment, it is a good sign if the imaging provider offers assistance with training. If they have the right expertise, they can be readily available to train your employees on how to use the equipment and even new imaging modality or software.
Even if you’re familiar with the equipment you’re purchasing, all models are going to have their own unique quirks, so you should ensure you can rely on the imaging provider for continuous support. Having an expert on the equipment who can teach you how to navigate each one is essential in picking your provider.
Service and Support Assistance
What happens after you purchase your piece of imaging equipment? If you buy from a lower-quality vendor, you may have to rely on your team’s expertise. If you buy from a high-quality vendor, you will be offered help with everything from installing imaging equipment to replacing imaging equipment that no longer works.
Equipment also needs regular service to ensure maximum performance. When you’re looking through your options for imaging providers, see if they’re able to provide support after your purchase.
If they can’t, you will need to find another equipment support provider. Since this is inconvenient, it’s best if you work with a single vendor who can handle the majority of your equipment needs.
Plenty of Equipment Options
Ideally, you want your imaging equipment vendor to be a one-stop shop for most (if not all) of your equipment needs. A large portfolio of equipment is another factor you should consider when choosing an imaging provider.
A great vendor will have a supply of new and refurbished equipment for you to choose from, and they will always have new stock available. If you need something that they don’t currently have, you may even be able to reach out and see if it will be in stock in the future or if they can find it for you.
Quality of Equipment
A great imaging equipment vendor doesn’t just have a lot of equipment available. They also make sure that they provide the highest-quality equipment so the facilities they serve can always provide the highest quality of patient care.
Many potential customers are wary of used imaging equipment, but a quality imaging provider will provide trustworthy products. Their team will check that the refurbished equipment is in fantastic working condition before the customer receives their order.
The vendor should have strict quality control measures and have board-certified technologists, who can ensure that the equipment will run just as well as brand-new pieces.
Parts and Supplies
What about extra parts?
A quality imaging equipment vendor will offer new and refurbished parts alongside the whole pieces of equipment. This way, if you need to make a repair, your facility is able to easily get the parts needed right away, and you don’t have to search.
A good vendor will also be able to help you identify the exact parts you need, even if you’re not familiar with the equipment. This service comes alongside the expertise that we mentioned earlier.
Responsiveness and Customer Service
Good customer service is key in any industry, and imaging providers are no exception.
When you call your imaging provider, you should be able to get someone on the line right away who’s able to help you or connect you with an appropriate resource. Even when you can’t get someone right away, the provider’s team should provide timely responses to your questions and needs.
If there are bad reviews about the customer service, or if you aren’t satisfied with your provider’s responsiveness, it’s time to move on to your next option.
Cost-Effectiveness
Your budget is important. While imaging equipment is expensive, you still need to consider costs and how an imaging provider can assist you in this area.
Choose an imaging provider and vendor that offers cost-effective solutions without sacrificing quality. Their team should be able to work with your budget and help you find the highest-quality equipment and services that still fit within your cost constraints.
An Imaging Provider You Can Trust
Choosing an imaging provider may be difficult, but as long as they check your priorities and expectations, you can find the best choice. You should seek a company that prides itself on its large portfolio of equipment and parts, timely customer service responses, and provides support and training after your purchase.
At TTG Imaging Solutions, we deliver integrated end-to-end solutions and unparalleled service. From equipment to clinical applications to radiopharmaceuticals, we aim to maximize customer satisfaction through a relentless pursuit of quality and commitment to continuous improvement. Contact us today to create a partnership that exceeds your expectations.
